Dispute an Invoice

 

See also:

• Pay an Invoice (Opens a new tab)
• View Pending Invoice Payments (Opens a new tab)
• View Paid Invoices (Opens a new tab)

 

To dispute an invoice:

1. Go to the "Payments" page (Opens a new tab)

2. Check the boxe(s) for the invoice(s) to dispute

    

   NOTE: A summary of selected invoices displays to the right.

    

3. Click "Next"

   

    

4. Wait for the "Adjustments" page to display

5. Click "Add Dispute"

   

6. Wait for the Dispute details to display

7. Complete all required (*) information

8. Ensure the appropriate code is selected

   

9. Click "Next"

 

NOTE: If a second dispute needs added to the same invoice, click "Add Dispute" again.